The payments by card are completely secure and come directly from the bank that receives this data. No data is stored on our servers which makes the payment 100% secure. The data circulates in an encrypted way via SSL protocol and is only visible among banking entities. When you make your purchase you will be directed to the official website of our bank to make the payment in the safest way.
The payments by transfer are made to the bank. The bank details to make the transfer are indicated to the last step of the purchase if the payment has been selected by transfer and will be sent to you by email once you have confirmed your purchase.
The transfer, for the total amount of the order, must be made within a maximum period of 3 days indicating:
the order number,
the name and surname of the billing person or entity, specify HelenaNicolauExclusivePièces as beneficiary.
After this period of three days, the order will be canceled.
All prices are in euros (€) including VAT. These prices are subject to change without notice. Sales made outside the CE zone (Andorra, Switzerland, and areas) are exempt from VAT. Tariffs and customs duties are at the customer’s charge.
Paypal
Paypal is the global leader in online payments and basically is a secure payment system in which the user opens an account in the system that later allows him to make payments in a multitude of online stores around the world, using his credit card. credit or debit. Paypal will be the only one that will have your bank details being an intermediary between you and helenanicolau.com. This form of payment is immediate, at the time you make the payment, we receive it by processing your order.
Paypal has been included as a form of payment. Paypal is one of the most used systems on the Internet. It allows the use of VISA, MasterCard, American Express and transfers from your bank account. It is a very simple system that offers the highest security guarantees.
For security reasons, if we receive a payment referring to an order whose delivery address is not verified by PayPal, we will proceed to return it and cancel it. helenanicolau.com is a user verified by Paypal.
To register or obtain more information visit www.paypal.es, Paypal site for Spain or www.paypal.com Paypal main site (in English). These links are external and link to pages with their own conditions of use and / or privacy.
RETURNS:
To return the product, the customer must fill out the return form that we will send you by E-Mail once you request it to the email address info@helenanicolau.com indicating the order number and the / products to be returned and the reasons of the return.
In general, returns will not be accepted for those products whose purchase was made under a confirmed order and products that once purchased have been discontinued. The merchandise must be received in our warehouse within 7 days after the acceptance of the return. If it is not received within this period, the refund will be rejected. To accept a return requires that the product has not been tampered with and will be returned with the original packaging in perfect condition as well as attach the original delivery note, and if applicable the invoice, with the customer’s data.
All shipments must be completed at any transport agency or post office, otherwise they will be returned. The transportation costs originated by the return will be borne by the customer. The transport amount of the first delivery already made will be deducted from the total amount of the refund, unless HELENA NICOLAU has made an error or confusion of references in the delivery of products. Once the goods have been received and proven to be in perfect condition, HELENA NICOLAU will proceed to return the amounts received from the customer in full, except for the initial shipping costs and in the form of payment made within a maximum period of 30 days.
TAXES:
Residents in the European Union
The prices of the products displayed on the website shop.helenanicolau.com include the Value Added Tax (VAT). Purchases made by individuals domiciled in the Member States of the European Union, will be subject to (I.V.A).
Rest of the world
Purchases made by individuals or legal entities resident in non-EU countries will be exempt from payment of the I.V.A.
Taxes or entrance fees will always be charged to the client.
GUARANTEE:
All our items are made by hand and are checked before being put on sale. When using natural materials and being an artisan product, there may be small variations between the same article, being a guarantee of artisan product.
The warranty covers manufacturing defects only (six-month warranty). Defects or damage due to improper use or handling of articles or wear and tear caused by normal use thereof are not included in this warranty.
In case of having any of our products defective, prior to carrying out any procedure will require prior communication with HELENA NICOLAU:
Contact HELENA NICOLAU by email at info@helenanicolau.com
** Very important note: Any product shipment without prior communication with HELENA NICOLAU will not be accepted under any circumstances. However obvious the situation may be, it is necessary to communicate with us before any shipment.
The shipping of the product to HELENA NICOLAU will always be at the customer’s expense.
The client will be informed at all times of the cost of the repair before making any decision.
SHIPMENTS:
Peninsula and Balearic Islands:
All our shipments are made by urgent transport agency. The delivery will be made in a period of between 3 and 7 days. The delivery will be made at the agreed address, from Monday to Friday (not holidays), from 10 to 19 hours.
In no case will be sent to postal sections.
For orders with destination Canary Islands, Ceuta and Melilla, contact directly with info@helenanicolau.com
For International orders, contact info@helenanicolau.com
Except for special promotions, shipping costs are borne by the customer. The shipping cost will be € 7 for Peninsula and Balearic Islands.
When confirming the purchase, the user will receive an automatic response confirming the purchase, with an order number.
Subsequently, we will send an e-mail to the user informing of the delivery of the warehouse order. In this e-mail will also be provided the shipping number and the customer service number of the transport company, so that, in case of any incident in the delivery, the user can contact the carrier to resolve it.
If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to arrange a second delivery.
If after 7 working days from the departure to delivery of the order had not agreed delivery, the user should contact HELENA NICOLAU In case the user does not proceed well, after 10 business days from the departure to delivery of the order, This will be returned to our warehouses and the user must take care of the shipping and return costs to origin of the merchandise, as well as the possible associated management expenses.
If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks. In such cases, HELENA NICOLAU will contact the user to decide whether to cancel the order and pay the amount paid (cost of products and shipping costs), or if you send a new order again, at no additional cost.
At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of HELENA NICOLAU, delivers the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If afterwards, once the product has been checked, the user should detect any incident such as a blow, breakage or any other damage caused by the shipment, this must be notified by e-mail to HELENA NICOLAU within a period not exceeding 24 hours, sending the following documents:
Order form online.
Copy of the invoice that you will always receive along with your order.
Photograph of the damage suffered.
Once your incident is registered, our agents will manage your claim as quickly as possible, at the same time you will request the collection of said merchandise at your home to our warehouses and they will contact you to make another similar shipment, or your refund. If the item was out of stock.
